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Economic Vitality Final 10-26-11 -   4.4.d - Cosmetology Business License Processing Time

 
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Economic Vitality Final 10-26-11
1. Employment & Worker Services
2. Economic Growth & Development
3. Economic Foundation
4. Business Relations
Action Plan
  
 
 
4.4.d - Cosmetology Business License Processing Time
How long does it take to issue a cosmetology business license?
 
 
 
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Data Notes
Data Source: Venture System, Business and Professions Division (BPD), query code by Information Services.  Charts represent DOL revenue processing and DOL application processing time.  Revenue processing time is set at a static 2-day, as Revenue System and Venture System cannot be cross-matched to determine exact days between application received and revenue processed.
Measure Definition: Days in DOL revenue and application processing, before license printing and mailing through DES
Target Rationale: 21 days to allow time for applicant to respond to DOL requests for missing information, documentation, etc.
Link to Agency Strategic Plan: Customer Focus
Relevance:
Notes: (Optional)
Also Available
Action Plan: yes
Extended Analysis: no

 Drill Down Measures

 Summary Analysis

 

Currently, there are 12,158 active cosmetology business licenses. 

In FY11, nearly 1,500 new applicants requested and received a cosmetology business license. 

  • 88% of the applicants were issued a license within the 21 day target, and include nearly a half that were issued within only 7 days.
  • 6% were issued within 22-30 days, reflecting the primary causes for delay of incomplete application or missing documentation (leading to a phone call or letter to the applicant).
  • 6% took longer than 30 days, reflecting the same primary causes, as well as more unique causes like a missing fee or UBI number, or researching history of a felony conviction. 
  • On a monthly basis, the percent of licenses issued within the 21 day target ranged from 77% to 94%.  Percentage fluctuations are caused primarily by volume fluctuations or the few customers with unique causes for delay.
  • The average number of days to issue a license fluctuates and is misleading since it reflects the few applicants who take months to complete their submittals.  Averages are not a preferred measure since they do not reflect the customer's experience as accurately as the measure of percentages within target.

During the first quarter of FY12, volumes and therefore percents fluctuated.  Primary causes for delay remain the same and are being addressed through the action plan.

These applications go through three primary processes:

  • DOL revenue processing, which includes accounting steps for the applicant fees, and takes 1-3 days
  • DOL application processing, which includes review and approval steps, and takes the remainder of days detailed above and in the charts
  • DES printing and mailing of licenses, which follows DOL's two processes measured, and occurs twice a week (which is less costly than daily), and takes 3-10 days after DOL processing