Average application processing time in FY 2011 is 59 calendar days. The decrease in application volume has not produced a comparable decline in processing time (3.3%). This demonstrates the true impact of timeframes outside of our control such as 20 days for a local authority to respond to a notice of application in it's jurisdiction, and a minimum of 15 days for an applicant to submit documents. Both of these timeframes are subject to extension when requested.
The primary influences remain:
Timely submission of required documents by an applicant and/or a local authority is a key factor. When we have to provide an deadline extension for documents or a deadline extension for a local authority to respond a minimum of 15 additional days are added to the timeline.
- Application complexity is another driver in processing time; dependent entirely on the applicant's business type.
- Changes to ownership structure in large corporations require multiple updates because we license locations, not people.
Every annual liquor license application that is received is part of the overall processing time, no matter what the final outcome of any individual application may be. Over the last 3 fiscal years we have experienced a net decline of 7.5% in applications for new annual licenses. As the economic situation devolves we continue to see erratic changes in annual liquor license application volumes.
| FY 2011
| FY 2010
| FY 2009
During the 4th quarter of FY 2011 the customer feedback mechanism was revamped temporarily. 88% of respondents rated our service as very good or excellent.