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Government Reform Final 03-16-11 -   2. Improving Service to Citizens

 
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Government Reform Final 03-16-11
1. Sharing Services
2. Improving Service to Citizens
3. Improving Efficiency
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 2. Improving Service to Citizens

MeasureTargetActualStatusAgencyNotes
2.1 - Self-Service Driver Transactions500,000462,544DOLIn 2010, drivers completed over 462,000 transactions by mail or online, an 85% increase over 2009 and only 7% below the ambitious 2010 target. This allowed DOL to absorb a 12% increase in driver workload with only a 5% increase in office transactions.
2.2 - State Job Seeker Satisfaction 86%DOPThe new online recruitment tool provides a single point of entry for citizens to find state government jobs. Since July, 59 agencies posted a job and filled 1,394 critical positions. 86% of job seekers found it easy to use, up from 26% using the old tool.