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  Government Reform Final 03-16-11

 
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Government Reform Final 03-16-11
1. Sharing Services
2. Improving Service to Citizens
3. Improving Efficiency
Tools
Action Plan
  
 
 
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Government Reform
DASHBOARD

 1. Sharing Services

MeasureTargetActualStatusAgencyNotes
1.1 - Small Agency HR Services35 agencies35 agenciesDOPDOP serves 35 small agencies with no HR manager, completing 392 requests from Oct-Dec, including help with layoffs, disciplinary issues, recruitments for critical jobs, job class reviews, policy updates, rules interpretations, and process standardization.
1.2 - Motor Pool Consolidation220 vehicles213 vehiclesGAGA is working with agencies to assess and consolidate vehicle fleets. 213 vehicles were consolidated into the state Motor Pool (135) or eliminated (78) in the first half of FY11. GA expects over 1,000 vehicles to begin transitioning in Q3.
1.3 - Integrated Real Estate Program--GAGA has completed conceptual planning for an integrated real estate management program, begun updating policies, and integrated staff from DSHS into the state lease management office. Local ESD and DSHS office space will be realigned by the end of FY11.
1.4 - Shared Email Use30,000 users by FY12 Q1523 usersDISThe statewide shared email service includes email, security, and storage. In a DIS pilot, there were several issues, significantly delaying the project. DIS has added additional resources, but the project will take a year longer than expected to finish.
1.5 - Server Virtualization 42% virtualizedDISVirtual servers can improve efficiency and help prepare for server consolidation. In December, 42% of state agency servers were virtual, up from 28% a year earlier. The goal is to reach 60% before the transition to the new State Data Center in 2012.
1.6 - Small Agency Accounting Services48 small agencies48 small agenciesOFMOver the past two years, OFM’s Small Agency Client Services has added twelve new agencies to their accounting, budgeting, and/or payroll services. Seven small agencies remain to be consolidated by July 1.
1.7 – HR Services Customer Satisfaction 70%DOPIn October 2010, agency directors and HR directors were surveyed about their satisfaction with various DOP services. 70% said they were satisfied with DOP services overall, and 26% were neutral. The survey also identified strengths and areas to improve.

 2. Improving Service to Citizens

MeasureTargetActualStatusAgencyNotes
2.1 - Self-Service Driver Transactions500,000462,544DOLIn 2010, drivers completed over 462,000 transactions by mail or online, an 85% increase over 2009 and only 7% below the ambitious 2010 target. This allowed DOL to absorb a 12% increase in driver workload with only a 5% increase in office transactions.
2.2 - State Job Seeker Satisfaction 86%DOPThe new online recruitment tool provides a single point of entry for citizens to find state government jobs. Since July, 59 agencies posted a job and filled 1,394 critical positions. 86% of job seekers found it easy to use, up from 26% using the old tool.

 3. Improving Efficiency

MeasureTargetActualStatusAgencyNotes
3.1 – Streamlining HR Transactions3 of 3 projects on track2 of 3 projects on trackDOPCentralizing HRMS security is on track with 86 agencies converted. An online leave management system pilot has shown good results, but expansion to other agencies was delayed by competing priorities. 76.7% of employees access earnings statements online.
3.2 - IT Cost Savings $930,000$855,000DISWorking with agencies, DIS made mainframe computing more efficient, lowering the unit cost by 11% compared to last year. Overall savings are slightly below projections because agencies have used less mainframe computing than expected.
3.3 – Management System Reform7.5% WMS6.7% WMSDOPWhile the percentage of employees in the Washington Management Service is well below target, DOP is working with agencies on several changes to improve the accountability, transparency, and consistency of use.