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Government Reform
DASHBOARD |
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| 1.1 - Small Agency HR Services | 35 agencies | 35 agencies |  | DOP | DOP serves 35 small agencies with no HR manager, completing 357 requests for a variety of services from Jan-Mar. Customer survey results indicate that most agencies are satisfied with the quality and responsiveness of the assistance. |
| 1.2 - Motor Pool Consolidation | | 9 small fleets | | GA | GA is working with agencies to assess and consolidate vehicle fleets. Nine small fleets (about 230 vehicles) completed the consolidation process. The eventual goal is 12 small fleets. Two small and two large fleets are currently in transition. |
| 1.3 - Integrated Real Estate Program | - | - | | GA | GA has completed conceptual planning for an integrated real estate management program and has made progress updating policies and processes. Local ESD and DSHS office space realignment is on track to finish by the end of FY11. |
| 1.4 - Shared Email Use | 30,000 users by FY12 Q1 | 925 users |  | DIS | After resolving several issues identified in the pilot, the statewide shared email service almost doubled the number of users in May, adding new 402 users from thirteen small agencies. 22 agencies plan to transition in the next few months. |
| 1.5 - Server Virtualization | | 46% virtualized | | DIS | Virtual servers can improve efficiency and help prepare for server consolidation. In March, 46% of state agency servers were virtual, a substantial increase from mid-2010. The target is 60% by 2012, when transition to the new State Data Center begins. |
| 1.6 - Small Agency Accounting Services | 48 small agencies | 48 small agencies | | OFM | Over the past two years, OFM’s Small Agency Client Services has added twelve new agencies to their accounting, budgeting, and/or payroll services. Two of the seven agencies that remain will transition soon, one by July 1 and another by Sept 30. |
| 1.7 – HR Services Customer Satisfaction | | 70% | | DOP | In October 2010, agency directors and HR directors were surveyed about their satisfaction with various DOP services. 70% said they were satisfied with DOP services overall, and 26% were neutral. The survey also identified strengths and areas to improve. |
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| 2.1 - Self-Service Driver Transactions | 140,000 | 141,594 | | DOL | From Jan to Apr 2011, drivers completed almost 142,000 transactions by mail or Internet. In 2010, an 85% rise in self-service use absorbed more than half of the 12% growth in driver workload. Customer satisfaction with Internet transactions was 81%. |
| 2.2 - State Job Seeker Satisfaction | | 86% | | DOP | The new online recruitment tool provides a single point of entry for citizens to find state government jobs. Since July, 66 agencies posted a job and filled 2,088 critical positions. 86% of job seekers found it easy to use, up from 26% using the old tool. |
| 2.3 - Email Renewal Notice Reminders | 5% of vehicles | | | DOL | As of April, owners of almost 345,000 vehicles opted for email notices, cutting future costs by up to $186,000/year. DOL’s new target is 12% by Jun 2012, but growth is slowing. Vessels have no paper option due to budget cuts; 27% registered for email. |
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| 3.1 – Streamlining HR Transactions | 3 of 3 projects on track | 2 of 3 projects on track | | DOP | Centralizing HRMS security is completed, with all 107 agencies converted. An online leave management system pilot had good results, and the pilot has been expanded. 77.9% of employees access earnings statements online. |
| 3.2 - IT Cost Savings | $1.4 million | $1.3 million | | DIS | Working with agencies, DIS made mainframe computing more efficient, lowering the unit cost by 11% compared to last year. Overall savings are slightly below projections because agencies have used less mainframe computing than expected. |
| 3.3 – Washington Management Service (WMS) Reform | 7.5% WMS | 6.8% WMS | | DOP | While the percentage of employees in the Washington Management Service is well below target, DOP is working with agencies on changes to improve the accountability, transparency, and consistency of use. 86% of agencies have DOP-approved procedures. |
| 3.4 - Government Reform HR Support | 2,372 hours (est.) | 930 hours | | DOP | Some reforms efforts require significant HR support. While it is impossible to accurately estimate workload with the limited information available before the legislation passes, it will likely be a challenge to make all the changes needed by July. |
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