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Government Reform Final 12-15-11 -   1.1 - Small Agency HR Services

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Government Reform Final 12-15-11
1. Sharing Services
2. Improving Service to Citizens
3. Improving Efficiency
Action Plan
1.1 - Small Agency HR Services
Does the Small Agency HR Services Center model support the business needs of agencies?
Progress icon Operation in progress...
Progress icon Operation in progress...
Data Notes
Data Source:  DES HR Shared Services team
Measure Definition: Percent of staff time for HR Services provided
Target Rationale:
Link to Agency Strategic Plan: 

(Through 9/30/11) Objective 3.1 Enhance enterprise HR tools and services.  Strategy 3.1.a Implement a shared service center for small agencies.

Relevance:   Reduce duplication of effort in back office functions and support consistency in human resource management across small agencies.
Notes: (Optional)
Also Available
Action Plan:  Yes
Extended Analysis:  Yes

 Drill Down Measures

 Summary Analysis

The DOP Small Agency HR Services Center (SASC) was launched in July 2010.  It fulfills a 2009 Governor's Directive for a scalable HR shared services model that decreases liability and increases responsiveness and customer service.  As of September 30, 2011:

Model supports business needs of agencies

  • SASC service and expertise given high marks in March survey (this page and Extended Analysis)
  • Over 2100 service requests answered since launch (746 in the last three months)
  • Agencies want to join to get full HR services

Recent changes/accomplishments

  • Per pilot assessment recommendations, added a staff member for a total of 8
  • Added another agency for a total of 703 employees receiving full service
  • SASC move to 1500 Jefferson was seamless for customers, without disruption of services
  • Added 4 more standard policies for a total of 28 posted on web site for agency use, and 2 more under final review
Next steps:
  • 1 year pilot assessment completed.  Recommendations presented to DOP Director:
    • Complete foundational policies by 12/31/11
    • Establish agencies to be included in expansion, and a transition plan
  • Expansion of the SASC model will be decided by the new DES (Department of Enterprise Services)