The DOP Small Agency HR Services Center (SASC) was launched in July 2010. It fulfills a 2009 Governor's Directive for a scalable HR shared services model that decreases liability and increases responsiveness and customer service. As of September 30, 2011:
Model supports business needs of agencies
- SASC service and expertise given high marks in March survey (this page and Extended Analysis)
- Over 2100 service requests answered since launch (746 in the last three months)
- Agencies want to join to get full HR services
Recent changes/accomplishments
- Per pilot assessment recommendations, added a staff member for a total of 8
- Added another agency for a total of 703 employees receiving full service
- SASC move to 1500 Jefferson was seamless for customers, without disruption of services
- Added 4 more standard policies for a total of 28 posted on web site for agency use, and 2 more under final review
Next steps:
- 1 year pilot assessment completed. Recommendations presented to DOP Director:
- Complete foundational policies by 12/31/11
- Establish agencies to be included in expansion, and a transition plan
- Expansion of the SASC model will be decided by the new DES (Department of Enterprise Services)