DEL met and exceeded the target for this measure and reports a 38 day median to close non-CPS complaints statewide. Data is from the first quarter of fiscal year 2011 (July 1, 2010 to September 30, 2010).This represents a five day decrease as compared to the fourth quarter of fiscal year 2010 (April 1, 2010 - June 30, 2010).
This improvement is due to the GMAP action plan, created and implemented by DEL in the fourth quarter of fiscal year 2010. This plan continues to be used in the service areas.
See the Extended Analysis and Action Plan for more detailed information.