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Vulnerable Children & Adults Final 02-15-11 -   2.3 - Timely Licensing Complaint/Abuse Investigations

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Vulnerable Children & Adults Final 02-15-11
1. Child Safety
2. Child Care Licensing
3. Mental Health
4. Aging & Disability
Action Plan

2.3 - Timely Licensing Complaint/Abuse Inspections
How long does it take to complete a licensing complaint inspection when there is a child abuse investigation involved?

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Data Notes
Data Source:

State Automated Child Welfare Information System (SACWIS), known in Washington as FamLink.

Measure Definition: Number of days it takes to complete an abuse and neglect complaint.
Link to Agency Strategic Plan: 2011-2014 Strategic Plan.
Notes: (optional) Data is from the first quarter of fiscal year 2011 (July 1, 2010 to September 30, 2010).
Also Available
Action Plan: Yes
Extended Analysis: Yes

 Drill Down Measures

 Summary Analysis

During the first quarter of fiscal year 2011 (July - September, 2010), DEL and DSHS worked together to close licensing complaints that involve abuse and neglect investigations by DSHS in 81 median days. The result meets and exceeds our target. This improvement represents an eleven day decrease compared to the fourth quarter of fiscal year 2010 (April - June 2010).

This improvement is due to the GMAP action plan, created and implemented by DEL in the fourth quarter of fiscal year 2010. The plan included the following activities that increased performance in measure 2.3:

  • DEL staff prioritized correcting all data errors related to this measure that resulted from the conversion to FamLink.
  • DEL developed work plans for all licensing staff with complaint inspections open over 45 days.
  • DEL included the current GMAP measure in our performance expectations for all licensors for the 2010-2011 cycle.
  • DEL emphasized the DLR/CPS – DEL Service Level Agreement by requiring all licensors to review and acknowledge the agreement.  We also previously provided training in this area to maximize our working relationship.
  • DEL Service Area Managers, Assistant Service Area Managers and Licensing Supervisors are communicating with DLR Area Administrators and DLR/CPS supervisors quarterly (or more often as needed) regarding case closure rates.