The numbers of emergent referrals accepted for investigation by region each month varies considerably. This can cause significant workload fluctuations and variation in the percent compliant.
- In August 2010, Regions 1, 2, 3, and 4 are meeting the 100% target.
- Region 3 has been meeting the 100% target since April 2010 and, comparing the months of July 2009 with August 2010, experienced a workload increase of 17.6% (from 56 children to 68) while performance improved 22.1% (from 53 children seen to 68).
- Region 4 has met the 100% target the past two months and averaged 99.7% for the quarter. The largest workload increase is in Region 4 at 36.2% (from 67 children to 105) and it has the largest increase in performance at 44.8% (from 58 children seen to 105).
- Region 1 averaged 99.2% for the quarter and saw a decrease in workload of 6.5% comparing July 2009 and August 2010 (from 82 children to 77).
- Region 2 averaged 99.3% for the quarter and saw a decrease in workload of 75.6% comparing July 2009 (an unusually high month with 72 children) and August 2010 (41 children).
- Region 5 averaged 98% for the quarter. Comparing the months of July 2009 and August 2010, Region 5 experienced a workload decrease of 1.3% (from 80 children to 79), while performance improved by 23.7% (from 58 children seen to 76). Region 5 is experiencing a high number of vacancies in investigations this quarter. For example, in Pierce County the vacancy rate in August was 16% (6 out of 37 investigators). Hiring is a priority but the process takes time, and new staff must attend four weeks of academy training plus investigator training (offered four times per year) before carrying full caseloads. Managers are working with the universities to develop more flexible training schedules.
- Region 6 averaged 96% for the quarter. Comparing July 2009 with August 2010, workload increased 24.2% (from 69 children to 91), while performance improved 36% (from 55 children seen to 86). Region 6 is less able than other regions to rely on other offices to help cover spikes in workload as most offices are small and spread across the entire length of the west side of the state, about 250 miles from the top to the bottom (please see regional map). Area Administrators will reassign workers as needed to make sure emergent responses are timely when there are workload spikes in their offices.
For region map, click here.