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Vulnerable Children & Adults Final 08-17-10 -   4.1 - Adult Protective Services Investigations

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Vulnerable Children & Adults Final 08-17-10
1. Child Safety
2. Child Care Licensing
3. Mental Health
4. Aging & Disability
5. Veterans Services
Action Plan

4.1 - Adult Protective Services Investigations

Are we completing APS investigations within the 90-day policy requirement?

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Data Notes For reports received through CY10 Qtr 1
Data Source: APS Automated System
Measure Definition: The monthly average for the quarter of all investigations open more than 90 days.
Target Rationale: Target is to maintain APS cases open more than 90 days at 23 percent.
Link to Agency Strategic Plan:

Goal #2 in the Aging and Disability Services Administration Strategic Plan 2009-2013: Continue Efforts to Enhance Quality of Services.


This measure is part of ADSA’s core business requirement to protect the health and safety of vulnerable adults.  Meeting the response times for investigating reported abuse and neglect are crucial to the state’s safety net for vulnerable adults.

Notes: (optional)


Also Available
Action Plan: No
Extended Analysis: No

 Drill Down Measures

 Summary Analysis

  • The percentage of investigations open more than 90 days has declined slightly, dropping to 24% in the first quarter of 2010.

  • Region 2's vacancies had been a key contributor to the Q4 2009 increases in cases open more than 90 days; Region 2 has since filled its vacancies, and reduced its backlog.

  • Financial exploitation and self-neglect cases continue to be the majority of investigations that take longer than 90 days to resolve, often due to difficulties with records retrieval from financial institutions, as well as pending guardianship and fidicuciary actions.

  • Legislation that passed in 2010 is designed to encourage banks to turn over financial information to law enforcement and the Department (SSB 6202).

  • For initial response to allegations (vs. completion of investigations), the Department is currently meeting standards to respond to allegations of abuse and neglect within 24 hours for cases involving serious or life-threatening harm, and within five to ten days for cases involving lower levels of harm. 

Key Action Item:

  • At a regional level, continue to monitor investigations open over 90 days to ensure investigations are proceeding according to policy.