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Vulnerable Children & Adults Final 08-17-10 -   2.3 - Timely Licensing Complaint/Abuse Investigations

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Vulnerable Children & Adults Final 08-17-10
1. Child Safety
2. Child Care Licensing
3. Mental Health
4. Aging & Disability
5. Veterans Services
Action Plan

2.3 - Timely Licensing Complaint/Abuse Inspections

How long does it take to complete a licensing complaint inspection when there is a child abuse investigation involved?

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Data Notes
Data Source:

State Automated Child Welfare Information System (SACWIS), known in Washington as FamLink.

Measure Definition: Number of days it takes to complete an abuse and neglect complaint.
Link to Agency Strategic Plan: 2009-2013 Strategic Plan.
Notes: (optional) Data is from the third quarter of fiscal year 2010 (January 1, 2010 to March 31, 2010).
Also Available
Action Plan: Yes

 Drill Down Measures

 Summary Analysis

    In the 3rd quarter of 2010, DEL licensing complaints of both centers and homes, that also involved abuse and neglect investigations by DSHS, closed at 92 median days. This is a four day increase compared to the 2nd quarter. The result is 47 days over our target. 

    DEL created and implemented a GMAP action plan in April 2010 to increase performance. Results should be reflected our 4th quarter GMAP results.

    Overview: When a licensing complaint is received, the Department of Early Learning (DEL) inspects child cares on the licensing issues. When a complaint also involves child abuse and/or neglect allegations, DSHS also investigates.  Based upon a current service level agreement between the agencies, in cases of child abuse and/or neglect allegations, Division of Licensed Resources (DLR) within DSHS is the lead agency.  Timelines are outside the control of both agencies during investigations that involve law enforcement as the lead agency.

  • RCW requires DSHS to complete investigations within 90 days, unless law enforcement is involved.
  • Approximately 20 percent of DEL licensing complaints also involve concurrent DSHS investigations.
  • Click here for information about this quarter's DSHS/DLR/CPS performance.