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Vulnerable Children & Adults Final 10-15-09 -   1.2 - Initial Response

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Vulnerable Children & Adults Final 10-15-09
1. Child Safety
2. Child Care Licensing
3. Mental Health
4. Aging & Disability
5. Veterans Services

1.2 - Initial Response

Are we responding quickly to child victims in CPS referrals?

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Data Notes
Data Source:

FamLink Initial Face to Face (IFF) Report: Run date 9/10/2009

Measure Definition:
Target Rationale: The target for this measure is 95%.
Link to Agency Strategic Plan:

Notes: (optional)


Victims in CPS referrals with a documented face-to-face visit or attempt within policy expectations. Excludes DLR-CPS. Lack of documentation reflects both incorrect documentation or no entry of visit documentation.
Also Available
Action Plan: No
Extended Analysis: Yes

 Drill Down Measures

 Summary Analysis

  • Over the previous calendar year, visits or attempts for timely face-to-face visits by social workers were accomplished for 95% of alleged victims in CPS referrals (emergent and non-emergent combined). 
  • The downward trend in data is related to the transition from the old CAMIS data system to the new FamLink data system. Social workers were given hours of training on the new system and spent time cleaning data and closing cases before the transition to FamLink.
  • July 2009 data for emergent and non-emergent response time should not be used to measure performance. This data is from the new FamLink system, and is expected to improve over the next months. However data is not yet reliable due to expected transition issues to the new IT system.
  • An Initial Face-to Face (IFF) performance report was released to the field in July so staff can begin validating the data. The primary value of this report is to improve documentation, not to evaluate performance.  
  • July data will have a considerable amount of lag due to documentation not being complete.  Because of the transition documentation is taking longer then usual.  July data is expected to improve over the next few months as documentation is completed.
  • CA has prioritized report building to address child safety first. The initial response report has been developed and continues to be evaluated for design and data integrity.
  • Performance levels based on FamLink data will look different than reports from the old IT system, CAMIS, due to system design, worker documentation, and report design issues.