| 5A1.1 | | Complete update of Enterprise Risk Management's policies and procedures. By December 31, 2008. | Bill Ford | | Completed | | No | No | This item is complete - Collection polices and procedures were updated for the Enterprise Risk Management (ERM) Manual. |
| 5A1.2 | | Document collection efforts, especially for collection efforts beyond the Enterprise Risk Management Office (i.e., Attorney General's Office, collection agency). By December 31, 2008. | Bill Ford | | Completed | | No | No | This item is complete - Collection policies and procedures were updated for the Enterprise Risk Management (ERM) Manual.
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| 5B1.1 | | We will follow legislative direction regarding possible revisions to the law. | Bill Ford | | Completed | | No | Yes | This item is complete - Agency requested legislation was submitted to the Governor for consideration. HB 1433 was passed by the Washington State Legislature and was signed by the Governor 5/17/09. |
| 5C1.1 | | Update policies and procedures to reflect that repair estimates should be submitted weekly. By March 31, 2009. See also response to 5E. | Bill Ford | | Completed | | No | No | This item is complete - Collection policies and procedures were updated for the Enterprise Risk Management (ERM) Manual. |
| 5C1.2 | |
Obtain accident reports from the Washington State Patrol via electronic access.
| Bill Ford | | Completed | | No | No |
This item is complete - Enterprise Risk Management implemented this action step before the audit was complete.
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| 5D1.1 | | Update Ferries policies and procedures. By December 31, 2008. | Bill Ford | 09/30/10 (Original Due Date: 12/31/08) | Completed | | No | No | This item is complete - Since the audit AFS coordinated efforts within the Department to strengthen collection practices and associated internal controls. Chapter 2, Section 4.6, Collection of Past Due Receivables, of the Accounting Manual (M13-82) has been updated to reflect agency wide collection practices, which includes collection best practices identified in the performance audit. |
| 5D1.2 | | Evaluate options for reducing caseloads. By December 31, 2008. | Bill Ford | 09/30/10 (Original Due Date: 12/31/08) | Completed | | No | No | This item is complete - Since the audit AFS coordinated efforts within the Department to strengthen collection practices and associated internal controls. Chapter 2, Section 4.6, Collection of Past Due Receivable, of the Accounting Manual (M13-82) has been updated to reflect agency wide collection practices, which includes collection best practices identified in the performance audit. Caseloads of Ferries Collections were evaluated and 1 additional staff was added, taking the Ferries Collection staffing level from 1 FTE to 2 FTEs. |
| 5E1.1 | | Incorporate best practices, as applicable, to agency-wide policies and procedures. By December 31, 2008. | Bill Ford | 09/30/10 (Original Due Date: 12/31/08) | Completed | | No | No | This item is complete - Since the audit AFS coordinated efforts within the Department to strengthen collection practices and associated internal controls. Chapter 2, Section 4.6, Collection of Past Due Receivables, of the Accounting Manual (M13-82) has been updated to reflect agency wide collection practices, which include collection best practices identified in the performance audit. |
| 5E1.2 | | Evaluate current use of collection agencies and opportunities to maximize value of this resource. By December 31, 2008. | Bill Ford | 09/30/10 (Original Due Date: 12/31/08) | Completed | | No | No | This item is complete - Since the audit AFS coordinated efforts within the Department to strengthen collection practices and associated internal controls. Chapter 2, Section 4.6, Collection of Past Due Receivables, of the Accounting Manual (M13-82) has been updated to reflect agency wide collection practices, which includes policies on referrals to collection agency and legal actions. |